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Claims Call Center Specialist
Localización: Tijuana, Baja California ·  24 abril (actualizada)
Empresa: Integon
Jornada: Tiempo Completo
Essential Duties and Responsibilities:

-Successfully completes the Claims Service Consultant Training Program and demonstrates the skills learned

-Service policyholders calling to file a claim while maintaining an emphatic tone of voice and attitude, depending on the type of claim

-For all duties and responsibilities, incumbent will take ownership of any issue, problem, or error that could potentially impact the loss participant

-Secures new loss reports and loads the loss into the appropriate system. Follow through with clearly identifying expected services that will be offered throughout the claims experience

-Learns to identify exposures and properly sets up new loss

-Develops familiarity with claims related to all lines of company business

-Transfers calls to the appropriate file handler

-Answers general status inquiries from claimants, insureds, agents, and others. Develops knowledge about the entire claims process to respond to questions and properly route the call

-Recognizes opportunities to offer tow, make Direct Repair shop recommendations and offer other company programs as necessary

-May train and mentor less experienced personnel.

-Performs other projects and assignments as directed

Minimum Skills and Competencies:

Fully bilingual in English and Spanish.

Demonstrates professional phone etiquette

Demonstrates effective interpersonal skills

Ability to resolve conflicts and empathize with customers is critical

Intro to Excel, Word, Outlook

prior PC experience with advanced navigation through different windows and software applications